In order to avoid any inconvenience to our customers and to ensure that you can use our services with peace of mind, we are providing the following information .
Please note that the color of the product may look different from the actual color depending on the shooting environment, lighting conditions, and the monitor settings used by the customer.
In addition, since this product is manufactured overseas, there may be slight fading or There may be some loose threads or small stains, but this will not affect normal use. Please be aware of this before purchasing.
[Returns and exchanges]
If you find any defects, please contact the following number within 5 days (excluding weekends and holidays) from the day the product arrives. Please contact us.
[Contact Information]
TrueMi contact point : info @ true-mi.com
Business hours: Weekdays 10:00-17:00 (excluding weekends, holidays, and the New Year holidays)
Once we receive your message, we will inform you of the procedure for returning or exchanging the defective product.
If the item is out of stock, we will only provide a refund.
[If returns or exchanges cannot be accepted]
Please note that we cannot accept returns or exchanges for products that meet the following conditions:
- More than 5 days after product arrival
(Excluding weekends and holidays) If the period has elapsed
- Products that have been used even once
- If the product tag or accessories (product box, switch button, etc.) are missing or damaged
- Products that have become wrinkled, scratched, damaged or smelly while in the customer's possession (including washing)
- Returned items without prior notice
- If the product does not arrive within one week after contacting us
Please note that we do not accept returns or cancellations due to customer convenience.
[Examples of customer convenience]
We cannot accept returns or exchanges for the following reasons:
- The taste and image of the product is different
- If there are small stains, fraying, dye smell, slight wrinkles, etc.
- If the size is different from what you expected (measurements are taken flat, but there may be slight errors)
- Cancellation after order confirmation
- Missed coupon usage
Please be sure you fully understand these points before placing your order.
[Other notes]
Due to the nature of the product, there may be a slight odor or minor defects, but these can be improved with use and care. Please take care of any loose buttons or minor fraying yourself.
If you have any questions or concerns, please feel free to contact us at info @true -mi .com .
We will continue to provide products that satisfy our customers, so we appreciate your continued support.
